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Answers to the things people ask most. Still stuck? Your advisor is one click away.

Getting started
How do I build my first site?
Sign up, choose a plan, and you'll land straight in the builder. Describe what you want in a sentence — the more you say about the feeling you're after, the better the first build. Then refine it by chatting.
Do I need to know how to code?
Not at all. You describe what you want in plain English and it gets built. If you do want the code, it's there in the Code tab and you can export it any time. GitHub push is coming soon.
Can I use my own domain?
Yes. Every plan includes connecting your own domain, with SSL set up automatically. You can also launch on a free Lintel address first and add your domain later.
Plans & billing
Is there a free trial?
Yes — every new subscription starts with a 7-day free trial. You add a payment method when you sign up, but nothing is charged until the trial ends, and you can cancel any time before then from your dashboard.
How does the build allowance work?
Each plan includes a monthly total plus a lighter cap that refreshes every 5 hours: 60 builds a month, up to 6 every 5 hours on Standard; 120 a month, up to 12 every 5 hours on Pro; and 100 a month, up to 12 every 5 hours on Frontier. Most people never come close to the limit. There are no credits ticking down as you think — the price you pay is the price you pay.
What happens if I hit my 5-hour limit?
You can either wait for the next 5-hour window to unlock — with a countdown in your dashboard — or add a top-up and carry on straight away. Top-ups are 25 builds for £19, 60 for £45 or 150 for £110, and top-up builds never expire and roll over month to month.
Can I change plans or cancel?
Any time, from your dashboard. Cancelling stops the next renewal — your plan stays active until the end of the period you've paid for.
Do you offer refunds?
Yes, within 24 hours of a payment — just email support and we'll refund it in full. After that we don't refund part-periods, but you can cancel any time and keep access to the end of the period you've paid for.
Building & features
Can I build using my voice?
Yes. Tap the light on the home page, or the microphone in the builder, and describe what you want out loud. Lintel can also read its replies back to you — switch "Voice" on in the builder toolbar. Voice input works in Chrome and Edge; other browsers can still type. Nothing is recorded or stored by us — your browser handles the speech.
Which AI model builds my site?
Standard and Pro build with Claude Opus 5. Frontier and Studio use Claude Fable 5, our most capable model. Every build and edit uses the full model for your plan — we never quietly swap in a smaller one.
Can I work on more than one site?
Yes — the builder uses tabs, so you can keep several projects on the go and switch between them. Double-click a tab to rename it.
Can I upload my own images or files?
Yes. Use the attach button in the builder, or paste an image straight into the chat. You can also dictate with the microphone if you'd rather talk than type.
What if I don't like what it builds?
Just tell it what to change — that's the whole point. Retries and edits are part of normal use, and we don't punish you for iterating.
Your site & your data
Do I own my website?
Yes — completely. Your content, your site, your code. You can export it at any time and host it elsewhere. There's no lock-in. See our Ownership & Export policy.
What happens to my site if I cancel?
It stays live until the end of your paid period. Export your files before then and you keep everything.
How is my data handled?
Only as needed to run your site and your account — the details are in our Privacy Policy. We don't sell your personal data.
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